Frequently Asked Questions

Yes. For every personalized item we send a digital proof showing your text or image on the product, usually within 2 business days. Nothing goes into production until you approve it.

No. Approval starts production, and a personalized item cannot be resold. Please check spelling, dates and layout carefully before approving — that is exactly what the proof is for. (You can ask us after the proof in case we have not started. But if production has started, it will be a no.)

We will remake it at 55% of the original price plus shipping. We would rather do that than have you stuck with something wrong.

Not exactly. Engraving is single-tone, not full color, and your photograph is converted to a high-contrast form suited to the material. Fine detail such as fur texture softens. We adapt every image by hand and will tell you before production if we think yours will not work well.

Clear, well lit, in focus, and as large a file as you have. A face filling most of the frame beats a distant shot. Avoid heavy filters. If you are unsure, send it and ask — we will tell you honestly.

Yes, and it matters to us. Our designs come in salt and pepper, black, black and silver, and white, with cropped and natural ears. Choose the combination that looks like your dog.

Two separate stages. Production takes 1–3 business days for stock items and 3–5 for personalized work (5–7 for photo work). Transit then takes 2–6 business days. Your estimated delivery date combines both. The proof approval clock pauses production, so approving quickly gets your order out sooner.

Currently we ship within the United States. Contact us before placing your order about international shipping.

Send us photographs of the item and the packaging within seven days and we will replace it or refund you. Glass and crystal occasionally do not survive transit — that is our problem to solve, not yours.

Contact us. We will help trace it with the carrier, and if it cannot be found we will make it right.

We recommend hand washing to preserve the finish. Our decoration is applied only to exterior surfaces and never contacts anything you drink or eat. Where a manufacturer rates an item dishwasher safe, we say so on that product page.

Decoration is on the outside only — it never touches food or your mouth. We repeat the blank manufacturer's food-safety rating on each product page rather than making our own claim.

Laser engraving removes or alters the material itself rather than sitting on top of it, so it does not peel or wash away. On items in constant contact with other metal, such as a collar tag against a buckle, the surface will soften over years of wear.

Spot clean only. Do not machine wash or tumble dry a patched hat or beanie — heat and agitation will lift the adhesive.

Your dog's name and a phone number covers the essentials. Many people add a second number or the word "microchipped". We engrave both sides.

No, and we would rather say so. A tag is the fastest way for a neighbor to reach you, but microchipping is the reliable backup and we recommend both. Please check your tag occasionally — engraving wears with years of jingling against a buckle, and an unreadable tag helps nobody.

Yes, within limits. Each tag lists a character count. Longer text is set smaller, and rather than engrave something unreadable we will contact you to find a better layout.

Yes, and we would love you to — real photos of real dogs help other customers far more than our product shots do. One thing to check first: if you are photographing an ID tag or collar plate, it has your phone number on it. Crop it out, cover it, or photograph the back. We will not publish an image showing a phone number or address, and we will contact you rather than publish it.

On the product page, and potentially in our email, social media or advertising. If you would rather it stayed on the product page only, tell us and we will honor that.

Yes. Email us and we will remove it. We cannot recall anything already printed, and copies may linger in search caches, but we will take it off our site.

No. We publish reviews whether they are flattering or not. We remove content only where it contains someone else's personal information, is abusive or discriminatory, or is clearly false — and we apply that consistently regardless of the rating. If something went wrong with your order we would much rather fix it than hide it.

Yes, and we take these orders seriously. We offer engraved name plates, crystal keepsakes and memorial ornaments, and we can include dates or a short line of text. If you would like to talk it through rather than order from a form, email us.

It is used to make your order and nothing else. We keep it for 12 months so we can reproduce the piece if anything happens to it, then delete it. We will never use it in our marketing unless you specifically tell us we may.

Please allow 6–8 business days for production plus transit. If you have a date you need it by, tell us when you order and we will tell you honestly whether we can meet it.

Yes, and it is some of our favorite work. Hats, tags, patches and awards all work well in quantity, one design across the run, shipped in a single carton. Pricing improves at 12, 24 and 50 units. Email admin@everythingschnauzy.com with what you have in mind.

Yes, if you own it or have permission to use it. Send the highest-quality file you have — vector is ideal. Bold, simple artwork engraves best; very fine detail may need simplifying, and we will show you a proof before any production.

Yes. We license artwork from independent artists on a royalty basis — you keep your copyright, we handle production, listing and shipping, and you earn on every sale. There is no fee to submit and no advance required. See our Artist Submissions page for the specification and the agreement.

No. Our standard license is non-exclusive, so you can continue to sell and license your work elsewhere.