Returns & Refunds
Last updated: August 1, 2026
4.1 The short version
| Situation | Outcome |
|---|---|
| Arrived damaged or defective | Full replacement or refund, always |
| We made an error — wrong item, or personalization differs from your approved proof | Full replacement or refund, always |
| Non-personalized stock item, unused, in original packaging | Return within 30 days for a refund; you pay return shipping |
| Personalized or made-to-order item | Not returnable — see below |
| Typo or wrong detail you approved on the proof | Not returnable; we can remake at a discounted rate |
4.2 Why personalized items cannot be returned
An item engraved or printed with your dog's name, your photo or your chosen design cannot be resold to anyone else. This is why we send a proof before production and ask you to check it carefully — see the Personalization & Proof Policy.
4.3 If we got it wrong
If the finished item does not match the proof you approved, that is our error and we will fix it at no cost. Send us a photo and we will arrange it.
4.4 Remakes
If you approved a proof with a mistake in it, we understand — it happens. We will remake the item at 55% of the original price plus shipping.
4.5 Bundles and sets
Where a bundle is returnable, we refund each item at the discounted price paid within the bundle, not its individual list price. Returning part of a bundle forfeits the bundle discount on the items you keep.
4.6 How to start a return
Email admin@everythingschnauzy.com with your order number and, where relevant, photographs. Please do not send anything back before contacting us.