Personalization & Proof Policy

We engrave and print exactly what you enter, including spelling, capitalization and punctuation. We do not correct names — many are spelled unconventionally on purpose. Please read your entry carefully.

For personalized items we send a digital proof showing your text or image laid out on the product, usually within 2 business days. Production does not begin until you approve it.

Approving your proof is the point of no return. Once approved, your order cannot be cancelled, changed or refunded on the basis of spelling, layout, size, placement or design choices shown in that proof.

If we do not hear from you within 7 days we will follow up. If we still do not hear from you within 14 days we will produce the item as proofed.

A proof shows layout, text and placement. It is a digital representation and cannot show exact engraving depth, contrast, color or finish. Screens vary. Please read the materials notes below.

• Laser engraving produces a single tone — it is not full color. Photographs are converted to a high-contrast form suitable for the material.
• Fine detail thickens or is lost. Thin lines, small text, fur texture and delicate hatching do not survive engraving. We adapt artwork to suit the process.
• Color and contrast vary by material. The same design looks different on crystal, stainless, leather and wood.
• Natural materials vary. Crystal may contain internal inclusions; wood grain differs piece to piece; leather has natural markings. These are characteristics, not faults.

Good results need a clear, well-lit, in-focus image at a reasonable size. Small, blurry, dark or heavily filtered photos will not improve through engraving. If your image will not produce a good result, we will tell you before production and offer alternatives or a full refund.

Character limits are shown on each product. Longer text is set smaller. Where text exceeds what the item can carry legibly, we will contact you rather than produce something unreadable.