Personalization & Proof Policy

We engrave and print exactly what you enter, including spelling, capitalization and punctuation. We do not correct names — many are spelled unconventionally on purpose. Please read your entry carefully: if you type "Tullip" and approve a proof that shows "Tullip," we engrave "Tullip." Spelling as approved is final.

For personalized items we send a digital proof showing your text or image laid out on the product, usually within 2 business days. Production does not begin until you approve it, and approval is a click on your own timestamped proof link — not a reply in an email thread.

Approving your proof is the point of no return. Once approved, your order cannot be cancelled, changed or refunded on the basis of spelling, layout, size, placement or design choices shown in that proof.

Two free revisions. Need a different photo, adjusted text or a layout tweak before you approve? Just ask — your first two rounds of changes on each item are free. Further revisions after that may carry a small fee.

Your production turnaround (see our Shipping Policy) starts counting from the moment you approve your proof, not from when you placed the order — the approval clock pauses production, so an order takes exactly as long to approve as it does to ship later.

If we do not hear from you within 7 days we will follow up. If we still do not hear from you within 14 days we will produce the item as proofed.

For photo engraving, your proof isn't your raw photo on a mockup — it's a simulation of the actual processed file (grayscale conversion, contrast, and the dither/texture pattern the laser or printer will use) rendered onto your chosen material's finish. That is genuinely close to how the finished piece will look, not just a placement guide. It still cannot show exact engraving depth, and screens vary — please read the materials notes below.

• Laser engraving produces a single tone — it is not full color. Photographs are converted to a high-contrast form suitable for the material.
• Fine detail thickens or is lost. Thin lines, small text, fur texture and delicate hatching do not survive engraving. We adapt artwork to suit the process.
• Color and contrast vary by material. The same design looks different on crystal, stainless, leather and wood.
• Natural materials vary. Crystal may contain internal inclusions; wood grain differs piece to piece; leather has natural markings. These are characteristics, not faults.

Good results need a clear, well-lit, in-focus image at a reasonable size. Small, blurry, dark or heavily filtered photos will not improve through engraving. If your image will not produce a good result, we will tell you before production and offer alternatives or a full refund.

Character limits are shown on each product. Longer text is set smaller. Where text exceeds what the item can carry legibly, we will contact you rather than produce something unreadable.