Shipping Policy
Last updated: August 1, 2026
3.1 Two timelines
Your estimated delivery date is production time plus transit time — the two most commonly get added up wrong, so here they are as two separate clocks:
| Stage | What happens | Typical time |
|---|---|---|
| Production | We make your item. Personalized items include proof approval time. | 1–3 business days (stock) · 3–5 (personalized) · 5–7 (photo work) |
| Transit | The carrier delivers it. | 2–6 business days |
The proof approval clock pauses production — if you take three days to approve, your order ships three days later.
3.2 Where we ship
We ship within the United States. We may ship internationally after determining an appropriate shipping agreement before placing your order.
3.3 Carriers and tracking
We ship by USPS, UPS and FedEx depending on size and destination. Tracking is emailed when your order dispatches.
3.4 Delays
If we cannot ship within our stated time we will contact you with a revised date and you may cancel for a full refund.
3.5 Addresses
Please check your address at checkout. We ship to the address you provide. If an order is returned to us because the address was incomplete or incorrect, we will reship at your cost.
3.6 Lost and damaged parcels
Damaged in transit: contact us within 7 days with photos of the item and the packaging and we will replace it or refund you. Marked delivered but missing: contact us and we will help you trace it; if it cannot be located we will replace it once as a courtesy.