Shipping Policy

When you check out we ask the carriers — USPS, UPS and FedEx — what it actually costs to send your specific order to your specific address, and we charge you the cheapest rate that comes back. Nothing is added on top, and no shipping estimate is hidden inside the price of the product.

We know the more common approach is to build a generous shipping guess into every item and then advertise "Free Shipping." It reads better. It also means everyone quietly overpays, and the customer closest to us subsidises the one furthest away. We would rather show you the real number.

Two honest footnotes. Apparel-only orders of $85 and up ship free — that one is on us, not folded into the prices. And when we measure your parcel we round to a box that comfortably fits everything, so on a mixed order the quote can come in a little above a perfectly packed box; it will never come in under.

Your estimated delivery date is production time plus transit time — the two most commonly get added up wrong, so here they are as two separate clocks:

The proof approval clock pauses production — if you take three days to approve, your order ships three days later.

We ship within the United States. We may ship internationally after determining an appropriate shipping agreement before placing your order.

We ship by USPS, UPS and FedEx depending on size and destination. Tracking is emailed when your order dispatches.

If we cannot ship within our stated time we will contact you with a revised date and you may cancel for a full refund.

Please check your address at checkout. We ship to the address you provide. If an order is returned to us because the address was incomplete or incorrect, we will reship at your cost.

Damaged in transit: contact us within 7 days with photos of the item and the packaging and we will replace it or refund you. Marked delivered but missing: contact us and we will help you trace it; if it cannot be located we will replace it once as a courtesy.